Jewelry and Lei Refund Policy

We take pride in our craftsmanship and want you to be completely satisfied with your purchase. Please review our refund policy below:

Refund Eligibility:

• Refunds are available for items returned within 30 days of purchase.

• Items must be in their original condition.

• Customized items and made-to-order products are not eligible for refunds, as they are tailored specifically for you.

Return Process:

1. Contact our team through email: madebymama.hi@gmail.com to initiate the return process.

2. Provide your order number, reason for return, and any relevant photos.

3. Ship the item back to us using a trackable shipping method.

Refund Processing:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days, and a credit will automatically be applied to your original method of payment.

• Shipping costs are non-refundable.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund.

Exchanges:

• We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

If you have any questions or need further assistance, please feel free to contact our customer service team through email. Mahalo for your understanding and support!